Shipping policy

Processing Time

All orders are processed within 1–3 business days after receiving your payment. You will receive a confirmation email once your order has been processed and shipped.
Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Time

We work with trusted global suppliers to deliver products directly from their warehouses to your door.
Estimated delivery times may vary depending on your location:

  • United States / Canada: 7–15 business days

  • Europe (including UK): 8–18 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of the world: 12–25 business days

Please note: these are estimated delivery times and may vary due to customs processing, postal delays, or other factors beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and link so you can follow your shipment at any time.
Tracking information may take 2–5 business days to update.

Shipping Costs

Shipping fees are calculated at checkout and depend on the destination and total order weight.
We occasionally offer free worldwide shipping promotions — please check our homepage for current offers.

Customs, Duties & Taxes

Our products are shipped internationally. Import duties, taxes, and other charges are not included in the product price or shipping cost.
These charges are the responsibility of the customer and may vary by country. Please check with your local customs office for more information.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact our support team at [your support email].
We will investigate the issue and, if necessary, resend or refund your order.
Please allow a grace period of up to 40 business days for international shipments before claiming a lost package.

Incorrect Address

Please ensure your shipping address is complete and correct. We are not responsible for orders delivered to incorrect addresses provided by customers.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us within 12 hours of placing it. After this time, your order may already be processed and shipped.